Terms and Conditions

The Promo Place Pty Ltd Terms and Conditions

Thank you for selecting The Promo Place for supplying your promotional products and apparel.

Please take the time to read ourtrading terms to ensure we supply the best quality of service and advice to you at all times.

Placing your order through The Promo Place

(A) Orders shall only be accepted after receipt of a confirmed email from yourself and confirmation from The Promo Place.

(B) Please ensure your order includes all details such as delivery dates & instructions, sizes of garments,position of logo, quantity, size of logo and any other pertinent elements tothe order.


(A) A 50% deposit is required upon confirmation of orders over $20,000 or indent orders and must be paid on receipt of order. This will be invoiced on receipt of your order.

(B) Our payment terms for credit approved customers are 7 days net of invoice. Invoices will be emailed.

(C) Initial orders are COD.

(D) All orders under $500.00 must be paid for before goods are despatched.

(E) Most products can be delivered within a three week time frame. Due to the extra costs incurred, all orders requiring less than 10 days delivery time, will incur a 20% surcharge of the total order value.

Order Change/Cancellation

No change or cancellation of orders permitted after production has commenced. Setup fees and any development costs will be passed on, including any sample courier charges incurred, should a cancellation of order be made before production has commenced.


(A) To assist our team, please give the actual date of the function or event the product is required. While rush jobs can be accommodated, we all know these are the ones most likely to create problems.

(B) Normal production time for locally produced items is approximately 15-20 working days from receipt of your written order and artwork, subject to stock availability.

(C) Normal production time for indent orders is approximately 12-14 weeks from receipt of your written order and artwork.

Quote Validity
Quotes are valid for 14 days.


(A) All product shipped from our warehouse is inspected.. We do not cover breakages once leaving our warehouse.

(B) The Promo Place ships to all major capital cities overnight excluding WA, NT and TAS. Please allow extra time for these destinations.

(C) All cartons are delivered to one destination. The Promo Place will distribute your order to several destinations or separate the job into various quantities for you; however, a surcharge will be added to cover the extra time involved. Please discuss charges with your Promo Place sales representative.

(D) The Promo Place is happy to expedite orders via airfreight or same day VIP couriers; however, this must be added to the final invoice.

(E) Freight is additional ex ourwarehouse.

(F) International freight charges will be quoted at the time of order. Please note there may be additional dutyand tax charges applicable at the delivery destination. These charges cannot be confirmed until the goods have arrived into the country and are not the responsibility of The Promo Place.


(A) We require finished artwork in the form of an eps. vector file. A jpeg file should be supplied additionally but not in place of the eps. file. Any art developed by The Promo Place will incur charges and will be quoted to order. Set up charges are separate toartwork charges. Repeat artwork charges apply to most products.

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